Our Reviews

Treated like family with prompt competent service

Very friendly and professional. I trust GMC to do all of my vehicle maintenance. Patrick in Service is very nice and Ashley is super friendly.

Service is professional, quick and well done

Good as usual

I was able to get in and out for an oil change with very little waiting.

I didn't have my truck serviced on 2/13

Service and Customer service are top notch.

I met with Patrick and we went over anything and everything aside from the original reason why i scheduled an appointment. There was nothing we missed or needed. So then it went back to the shop to replace the TPMS systems in the tires. We had 3 out of 4 were bad and going on a 7 year old truck, it was time to replace all 4. The technician, Maghan, and the rest of the crew were efficient and got me out of there within the time I was told it should. I also had a question about my truck and I was advised where the component was and how I could replace it, IF I desired. Summarizing, making the appointment was easy and within my schedule; I was greeted and had a clear understanding of what was to be done; it was done properly and earlier than the estimated time. Paraphrasing Arnie, “We’ll be back!”

Patrick and Cody did an excellent job in the service dept. to resolve the problem with my 2021 Elevation in a timely manner so I could make my Dr. appt. on time.

Your service department did awesome as usual. They accomplished a service on my pick-up as well as 3 warranty recalls in a very timely manner. When I went in and they told me about the recalls I was leary of how long it would take and thought about only having the service/oil change because of my time crunch. They assured me my pick-up would be done at a specific time so I had them perform everything it needed. When the pick-up was done it was 30 min ahead of schedule and they did a great job. Thank You Rimrock GMC!

Got me in for an oil change right away. Updated the recalls too. Great shop always gets me in for next day appointments. Will be back!

Best service department of any GMC dealership I’ve been to.

Great service

Mike S. was excellent to work with. He was responsive via phone or text when I had questions or requests.

Very thoughtful and ready to assist. Timely service and comfortable lounge to wait in.

Dropped off the vehicle. Walked a block to a very nice restaurant and had a long leisurely lunch. Walked back to dealing to picked up serviced vehicle.

Professional & reliable

great service as always.

Had an oil change done. Even though they were very busy they got me in right away.

Great communication and quick service

The sales process was very good, the vehicle delivery was poor. Truck was not detailed at all

Very fast service and the crew was very helpful

They treat me like family. They do the job correctly in a timely manner. And they provide a greatly appreciated shuttle

kind reception, speedy service and exceptional service

Very efficient friendly staff pleasant experience

Service department is always great to work with. Thanks Patrick.

I had an oil change, tire rotation as well as routine maintenance on my vehicle that I purchased new from GMC. Staff were friendly and the waiting area was comfortable while I waited.

Was good

Friendly, helpful and didn’t rush through things. Answered all my questions.

Customer service was great including shuttle service. Car wash is an added bonus.

Excellent

Staff was friendly, tech’s were fast and efficient. It was a good experience.

Friendly service.

Always do a great job. Timely and friendly

I had a mini emergency. My Acadia exhibited a code light The dealership got me in and resolved the problem immediately Great service!

Everything was great. Patrick is always pleasant and great to work with.

The service contact Jonah was friendly and helpful. He worked well with out warranty company and the job was completed quickly and well.

Always a pleasant experience. Thanks!!

Na

Patrick always takes care of me with excellence!

I’m very disappointed with my service I received! I was a quart low on oil and my oil filter was loose. I reported it to the service manager and he said that when I go back in I still have one free and he said another on them ! Because when I bought the truck I received two free oil changes and that was the first time bringing it in for service. So I should still have two more oil changes!

The oil change and tire rotation went well and a good wait time for a change. Shuttle driver was amazing, she took us to Sheels and worked through her lunch to pick us up and return to dealership. She is a real assit to GMC Billings !

Patrick Pringle did a great job keeping me informed about the intricacies of navigating your service department. He lead the charge to get a "broken" Kicker replaced. He makes customers, like myself, feel as if we're part of the process. He's a keeper.

As stated earlier, Patrick Pringle excelled at customer service. Keep those that go out of their way to make the customer feel "special". Overall a good experience.

Patrick is always a pleasure to work with and takes very good care of the customer!

great shop and cust service

Great service!

Service excellent

My wife brought the truck in to be service. She had our two little ones with her and needed a ride to another appointment. The dealership provided her with a ride to and from the appointment and got her where she needed to be on time. The service department staff are always very friendly, professional and you can never beat Brenda’s assistant manager in customer service. Thank you again for making it happen!

We were rushed because of another appointment we had. Didn’t get a chance to go over the truck much before we left. Asked for the window sticker but never received it.

Waited n waited,, pickup was serviced nobody told us it was done they had all gone to lunch I probably will go elsewhere in the future

It was great!

Courteous, prompt,

Clean, courtesy and quick turnaround!

Very professional people made me feel comfortable

They do all my work needed on my two GMC vehicles They are always friendly, knowledgeable and prompt I feel they are always serving my best interest.

The service manager was very rude and not at all friendly.poor customer service

All Good. Thank You

The Service "master" remembered me from my first visit when I left the Buick dealership Service. I had skipped lunch, had no appointment, but was worked in for needed oil change...AND they even popped corn to feed me! Car was washed and I was escorted carefully to it by the 'master'. Every staff person I encountered was kind and helpful.

LOVE GMC OF BILLINGS AND MY SERVICE ADVISOR PATRICK PRINGLE. EVERYTHING WAS 100% OF WHAT PATRICK QUOTED. ON TIME AND 5 STAR SERVICE.

Very easy and very trustworthy. Would not trust anyone else to do my service

Service was very good.

They called to schedule an appointment, I drive 100 miles one way, left vehicle there 4.5 hours, I waited, never looked at the vehicle

Everything was professional and courteous. Times to do jobs a little misleading took longer than initially told

Good people to work with

Very simple, I arrived and was greeted by a service representative. He was courteous, listened to my concerns and got Jimmy checked in. It’s a 2018 GMC that needed an oil change, tires rotated and all of the filters changed because of the type of driving we do running around Montana. Patrick did have to come and get me because of my forgetfulness about the lug nuts key. Once the tech got it, everything was completed within a reasonable time. Afterwards, Patrick quickly got us on our way. There’s one gentleman that explains things in such a way you understand what is going on, why there may be a delay, and why they couldn’t wash the truck because I forgot about removing the antenna on top of the cab. I had only a very minor issue. The tech forgot to reset the ‘oil filter management system. Jimmy & I will be back..

Patrick made sure my parts were ordered and scheduled the repair right away! Thanks!

Love the car wash. Job well done.

Jake Richey and

Great service

Friendly and efficient

Everyone at the dealership and service department was very helpful and friendly. They were quick to get started on the service and did it in a very timely manner.

I always have the same service guy, Jonah Rodriquez does a great job. He keeps the customer up to date on how long the service will take. My husband and I always expect the best and he goes beyond our expectations.

Patrick Pringle, the best there is! Made sure while our Acadia was being serviced, that we made it across town for doctors appointments. Top notch outfit all the way around!

Professional and courteous.

All aspects were a great experience.

The dealership was prompt worked quickly to get my service complete and pointed out a recall. They agreed to order the replacement and make the change the next time I’m in town. They are always very professional and friendly.

The absolute worst service of any dealer, ever. Had an 8am appointment, was in the dealer talking with them about a new Yukon for 2 hours or so and when I was ready to go they still had not touched my truck. This was after they said about two hours to get it done. So I took a courtesy shuttle home because I did not have a ride. Finally got my truck back at 2 just in time to get my kids.

Always good dso far.

Awesome dealership, they did an amazing job getting me approved for my new truck. Thank you very much.

After leaving my appointment, I ran a few local errands and returned home. The next morning, I had business plans to travel out of town with this vehicle. Upon checking my vehicle's oil level, I found that the dipstick had nothing on it. I called the dealership, and they sent a technician over who added 2 quarts of oil on top of the half quart I added.

Due to the poor reputation of the dealership, I was very apprehensive. Cierra Meade however was very transparent and honest. Got my truck done with no problems.

The service appt went smoothly. Service requested was delivered in

Great Service

Very pleasant and no pressure sale

Terrible communication, unfair pricing and ultimately dishonest sales tactics. Fortunately was able to have vehicle towed to alternative repair location and did not use GMC services. Will not ever be returning.

Great

They were able to satisfy all my requests. The transaction was smooth and quick. They kept looking for ways to save me money.

Servicing was finished within an hour and that included washing the truck too.

Amazing as always. Love the team @GMC

Great service as usual!

The staff was so nice and helpful.

Staff has the most professionalism and patience when dealing with frustrating situations.

Cody & Jonah both were very polite & thorough on getting my oil changed & my tires checked. They both do a great job & have always answered any questions I have had & taken care of any issues.

The service personnel we're very friendly and courteous especially my service advisor Cierra. I was kept informed of the status of my truck throughout the entire process.

Ciera was great. Very nice to work with. They got me in when my vehicle had the check engine light on. Thanks

Excellent experience from start to finish. Starting with Cierra, the wonderful lady who scheduled, and checked me in for my appointment. Me, coming from out of state. I have had very bad experiences and bad customer service where I lived before. Cierra, was very friendly, helpful, and excellent at her job. The rest of the employees got me right in, did the work in excellent time, and got me on my way. A big thank you to them all, and the good customer service!!!

Patrick and Jonah were awesome as always. Friendly service